unitQ
Technology
CustomerEngagementAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Engagement Analyst at unitQ. Skills: Customer Engagement, Data Analysis, Platform Configuration. Own the platform layer of enterprise accounts. Configure AI tag”
Industry & Context.
Anomaly investigations; Troubleshooting technical questions
What They're Looking For.
Must Have
1-4 years of experience in a technical, analytical, or customer-facing role, Comfort with structured data, Ability to learn new analytical tools quickly, Bias toward producing artifacts, Service mindset, Self-driven with the ability to independently manage tasks and projects, Demonstrated enthusiasm for understanding and applying AI, model-based, and manual solutions to client problems
Nice to Have
Prior experience with feedback platforms, Prior experience or knowledge of AI tools, Prior experience working at a technology company or start-up environment, Exposure to enterprise SaaS or B2B environments
What You'll Do.
Own the platform layer of enterprise accounts
Manage taxonomy structures
Perform source enrichment
Handle replays and re-categorizations
Run analyses that drive decisions
Perform cohort and subtopic work
Investigate anomalies
Generate trend reports
Build artifacts for customers
Create technical and data layer of meeting decks
Serve as technical voice on unitQ side
Join working sessions
Handle first-line technical questions
Partner with engineering and product
Surface ingestion issues
Surface sentiment shifts
Surface feature requests
Translate customer needs into action
Contribute to Customer Engagement team
Develop account playbooks
Create AI-assisted workflow templates
Share internal knowledge
How You'll Work.
Team & Collaboration
Customer Engagement Managers; Engineering team; Customer-side stakeholders; Senior leadership; Cross-functionally with engineering and product
Communication Scope
Written communication; Executive presentations
Full Job Description
## Description About unitQ At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels. Backed by leading investors such as Zendesk, Accel, and Google, and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. Our mission is to help companies of all sizes deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth through continuous product quality improvement. About the Opportunity We're looking for a Customer Engagement Analyst to join our Customer Engagement team and become the technical and analytical backbone behind some of unitQ's largest enterprise accounts. This is the on-ramp into our Customer Engagement Manager (CEM) track — an early-career role designed for someone who wants to build a career in enterprise customer success and is willing to start by becoming exceptional at the craft: configuring the unitQ platform, running the analyses, building the artifacts, and learning how enterprise companies actually use customer signal at scale. You will work alongside our most senior Customer Engagement Managers, supporting accounts that operate at executive altitude. The work is technical, analytical, and consequential. You should be goal-oriented, highly organized, and a self-starter who works well independently or in a team environment. You will work closely with Customer Engagement Managers, our engineering team, and customer-side stakeholders ranging from analysts to senior leadership. Role Responsibilities Own the platform layer of enterprise accounts — including AI tag configuration, taxonomy structures, filters, dashboards, source enrichment, and the replays and re-categorizations that keep the platform reflecting the most current customer reality. Run the analyses that drive decisions — cohort and subtopic work, anomaly investiga
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