Latent Health
healthcare technology
CustomerEnablementTrainer
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Enablement Trainer at Latent Health. Skills: Customer Enablement, Training Delivery, Curriculum Development, Customer Readiness, Cross-functional Collaboration. Design and deliver impactful training experiences. Lead live virtual and onsite training sessions”
What You'll Achieve.
accelerating time-to-value; drive measurable outcomes; ensure customer readiness and successful launches; continuously improve quality and impact; Support adoption goals
Industry & Context.
Ability to simplify complex AI-driven workflows into intuitive experiences
What They're Looking For.
Must Have
3–6+ years in customer enablement, training, or education within SaaS, healthcare technology, digital health, or clinical operations
Nice to Have
Experience training clinicians or healthcare operational users strongly preferred, Background in implementation, customer success, or clinical education is a plus
What You'll Do.
Design and deliver impactful training experiences
Lead live virtual and onsite training sessions
Deliver role-based enablement
Facilitate hands-on product walkthroughs
Own go-live training execution
Create engaging training materials
Customize training based on clinical workflows
Partner with Product and Product Marketing to keep training content aligned with product releases
Serve as a product expert
Assess customer training needs and recommend the right mix of live and asynchronous learning
Collect feedback and iterate on training programs
Support adoption goals by reinforcing key behaviors and success metrics post-implementation
How You'll Work.
Team & Collaboration
Partnering closely with Implementation, Account Management, Sales/Partnerships, Product, and Clinical teams; Partner with Implementation and Account Management to align training with customer goals; Share frontline insights to inform product improvements and enablement strategy; Collaborate with Clinical and Technical teams to ensure training is accurate, compliant, and healthcare-grade
Communication Scope
Exceptional facilitator who can engage audiences with clarity, confidence, and empathy; Excellent communication and storytelling skills
Full Job Description
ABOUT LATENT HEALTH Latent Health is building the AI nervous system for healthcare. Our platform powers faster clinical workflows, reduces administrative burden, and unlocks operational and financial performance for health systems through safe, explainable, and scalable applied LLM technology. We partner with leading hospital systems to deliver better patient outcomes with less friction — returning valuable time back to clinicians, care teams, and operational leaders. We’re a fast-growing Series A company backed by world-class investors. If you thrive in ambiguity, move fast, and care deeply about improving healthcare at scale, you’ll love building at Latent. ABOUT THE ROLE As a Customer Enablement Trainer, you’ll play a critical role in activating customers and accelerating time-to-value. You’ll design and deliver impactful training experiences that translate Latent’s AI-powered platform into intuitive, real-world clinical and operational workflows. You’ll work directly with clinicians, pharmacists, operational leaders, and IT teams — helping them confidently adopt Latent and drive measurable outcomes. This role sits at the intersection of product, implementation, and customer success, partnering closely with Implementation, Account Management, Sales/Partnerships, Product, and Clinical teams. WHAT YOU’LL DO TRAINING DELIVERY & FACILITATION - Lead live virtual and onsite training sessions across clinical and operational user groups - Deliver role-based enablement that drives proficiency and reinforces best practices - Facilitate hands-on product walkthroughs, Q&A sessions, and office hours - Own go-live training execution to ensure customer readiness and successful launches CURRICULUM & CONTENT DEVELOPMENT - Create engaging training materials including decks, quick-start guides, videos, e-learning modules, and workflow job aids - Customize training based on clinical workflows, customer use cases, and user roles - Partner with Product and Product Marketing to keep tr
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