Bobyard Construction
Construction Tech
CustomerEnablementSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Enablement Specialist at Bobyard Construction. Skills: Customer Enablement, Content Creation, Systems Building. Own Intercom. Respond to customer questions”
Industry & Context.
Troubleshoot fast; Find repetitive work and kill it with automations
What They're Looking For.
Must Have
2+ years in a customer-facing role, Excellent written and verbal communicator, Proficient with Intercom or similar chat tools, Proficient with documentation or LMS tools, Proficient with Loom or screen recording
Nice to Have
Customer Support experience, Enablement experience, Success experience
What You'll Do.
Respond to customer questions
Close the loop with empathy
Build Knowledge Center
Scale support with systems
Kill repetitive work with automations
Close the feedback loop
Partner with Engineering
Publish feature announcements
Build deep expertise in platform
Understand how estimators get value
Understand how landscape professionals get value
How You'll Work.
Team & Collaboration
Partner with Product and Engineering to log bugs, document feedback, and track fixes; Support Sales and CS with product demos, feature deep dives, and competitive insights; Work side by side with Engineering and Product to shape customer experience
Communication Scope
Explain technical topics clearly without jargon
Full Job Description
About Bobyard Construction is a $13T industry that builds the world. It's also decades behind on software. The worst bottleneck? Cost estimates. Takeoffs are still done by hand. Estimators spend days measuring and counting materials from drawings. It's tedious, slow, and one error can cost millions. Bobyard automates construction takeoff with AI. We use CV + NLP to read drawings like an expert estimator, but 10x faster with fewer mistakes. We're turning the most painful part of pre-construction into software. We're a lean, elite team backed by 8VC, Primary, and Pear. Most of the work and upside is still ahead. We're building next-gen software for the built world. About the Role We're looking for a Customer Enablement Specialist who turns complex workflows into simple, clear experiences. You'll be the front line for our users. Part support, part teacher, part systems builder. If you're energized by construction tech, love creating content, and enjoy making technical tools feel obvious, you'll thrive here. What you'll do - Own Intercom. Respond to customer questions, troubleshoot fast, and close the loop with empathy. - Build our Knowledge Center and LMS. Create short Looms, guides, and articles that answer questions before they're asked. - Scale support with systems. Find repetitive work and kill it with automations, templates, and AI. - Close the feedback loop. Partner with Product and Engineering to log bugs, document feedback, and track fixes. - Enable GTM. Support Sales and CS with product demos, feature deep dives, and competitive insights. - Ship releases. Write changelogs, publish feature announcements, and make sure customers know what's new. - Know our users cold. Build deep expertise in our platform and how estimators and landscape professionals get value. What we're looking for - 2+ years in a customer-facing role. Customer Support, Enablement, or Success preferred. - Excellent written and verbal communicator. You can explain technical topics clearly witho
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