OpenAI
Technology
CustomerEducationProgramManager,NewProducts
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Education Program Manager, New Products at OpenAI. Skills: Customer education, Product adoption, Program management. Build and scale repeatable education programs. Translate complex product information”
What You'll Achieve.
Help customers understand new capabilities; Help customers adopt new capabilities; Help customers realize value from new capabilities; Drive real-world adoption; Move customers from awareness to adoption; Accelerate adoption; Support sustainable growth in customer education; Ensure priority product releases include educational programs; Help enterprise customers move from awareness to adoption; Enable customer-facing teams with resources; Build durable systems and workflows
Industry & Context.
Product intuition
What They're Looking For.
Must Have
Experience creating customer-facing product education, Experience creating technical content, Experience creating enablement programs, Experience creating webinars, Experience creating demos, Experience creating guides, Experience creating adoption resources, Exceptional writing skills, Exceptional editing skills, Exceptional communication skills, Exceptional content development skills, Product synthesis skills, Proven program management experience, Experience partnering with Product, Experience partnering with Marketing, Experience partnering with customer-facing teams, Experience partnering with technical organizations, Ability to balance speed, quality, and operational rigor
Nice to Have
Experience in enterprise SaaS, Experience in AI products, Experience in developer tools, Experience in technical education, Producing webinars experience, Producing explainers experience, Producing livestreams experience, Producing podcasts experience, Producing customer stories experience, Producing other educational media experience, Familiarity with enterprise customer adoption strategies, Familiarity with enablement strategies, Hands-on AI tools experience, Experience working with rapidly evolving technology products
What You'll Do.
Build and scale repeatable education programs
Translate complex product information
Partner closely with Product
Partner closely with Product Marketing
Partner closely with Marketing
Partner closely with Developer Experience
Partner closely with Technical Success
Partner closely with Solutions Architecture
Partner closely with Customer Education teams
Create customer-facing education packages
Develop frameworks for educational approach
Gather customer signals
Gather feedback from customer-facing teams
Identify and highlight compelling customer use cases
Identify and highlight success stories
Design scalable workflows for producing content
Measure effectiveness of education initiatives
Help establish long-term operating models
Help establish cross-functional processes
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partnering with Product; Partnering with Marketing; Partnering with Developer Experience; Partnering with customer-facing teams; Partnering with technical organizations
Communication Scope
Writing; Editing; Content development
Process & Methodology
Program management
Full Job Description
ABOUT THE ROLE OpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. As our products evolve rapidly, helping customers understand, adopt, and realize value from new capabilities is essential to achieving that mission. We're looking for a Customer Education Program Manager, New Products to help enterprise customers successfully adopt OpenAI's newest products and features. In this role, you'll sit at the intersection of Product, Customer Education, Marketing, Product Marketing, Developer Experience, and customer-facing teams—translating product innovation into practical, actionable education that drives real-world adoption. OpenAI ships products quickly. The challenge isn't just launching new capabilities—it's helping customers understand what changed, why it matters, who it's for, and how to get started. As a Customer Education Program Manager, you'll develop and operationalize repeatable education programs that help enterprise customers move from awareness to meaningful adoption. You'll transform product updates into customer-facing assets including use cases, demos, quickstarts, customer stories, webinars, adoption guides, and educational campaigns. This role complements existing functions across Product Marketing, Marketing, Communications, Developer Experience, and Product teams. Your focus is customer understanding, practical enablement, and adoption outcomes. You'll help create the systems, content, and programs that make OpenAI's newest innovations accessible and valuable to enterprise customers. IN THIS ROLE, YOU WILL: - Build and scale repeatable education programs for new product launches and product updates. - Translate complex product information into practical use cases, demos, quickstarts, customer stories, and adoption guidance. - Partner closely with Product, Product Marketing, Marketing, Developer Experience, Technical Success, Solutions Architecture, and Customer Education teams to align educational efforts. -
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