OpenAI
Technology
CustomerEducationProgramManager,NewProducts
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Education Program Manager, New Products at OpenAI. Skills: Customer education, Product launches, Adoption programs. Build repeatable education programs. Scale repeatable education programs”
What You'll Achieve.
Drive real-world adoption; Move from awareness to adoption; Accelerate adoption; Support sustainable growth; Help customers succeed at scale
Industry & Context.
Translate technical innovation; Navigate ambiguity
What They're Looking For.
Must Have
Experience creating customer-facing product education, Experience creating technical content, Experience creating enablement programs, Experience creating webinars, Experience creating demos, Experience creating guides, Experience creating adoption resources, Exceptional writing skills, Exceptional editing skills, Exceptional communication skills, Exceptional content development skills, Product synthesis skills, Proven program management experience, Experience partnering with Product, Experience partnering with Marketing, Experience partnering with customer-facing teams, Experience partnering with technical organizations, Ability to balance speed, quality, and operational rigor
Nice to Have
Experience in enterprise SaaS, Experience in AI products, Experience in developer tools, Experience in technical education, Experience producing webinars, Experience producing explainers, Experience producing livestreams, Experience producing podcasts, Experience producing customer stories, Experience producing educational media, Familiarity with enterprise customer adoption, Familiarity with enablement strategies, Hands-on experience using AI tools, Experience working with rapidly evolving technology products
What You'll Do.
Build repeatable education programs
Scale repeatable education programs
Translate product information
Create customer-facing education packages
Develop frameworks for educational approach
Gather customer signals
Gather feedback from customer-facing teams
Identify compelling customer use cases
Highlight customer success stories
Design scalable workflows
Produce high-quality educational content
Measure effectiveness of education initiatives
Measure impact on customer engagement
Measure impact on product adoption
Help establish operating models
Help establish cross-functional processes
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Product Marketing; Partner with Marketing; Partner with Developer Experience; Partner with Technical Success; Partner with Solutions Architecture; Partner with Customer Education teams; Cross-functional collaboration
Communication Scope
Writing; Editing; Content development
Process & Methodology
Program management, Cross-functional initiatives
Full Job Description
ABOUT THE ROLE OpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. As our products evolve rapidly, helping customers understand, adopt, and realize value from new capabilities is essential to achieving that mission. We're looking for a Customer Education Program Manager, New Products to help enterprise customers successfully adopt OpenAI's newest products and features. In this role, you'll sit at the intersection of Product, Customer Education, Marketing, Product Marketing, Developer Experience, and customer-facing teams—translating product innovation into practical, actionable education that drives real-world adoption. OpenAI ships products quickly. The challenge isn't just launching new capabilities—it's helping customers understand what changed, why it matters, who it's for, and how to get started. As a Customer Education Program Manager, you'll develop and operationalize repeatable education programs that help enterprise customers move from awareness to meaningful adoption. You'll transform product updates into customer-facing assets including use cases, demos, quickstarts, customer stories, webinars, adoption guides, and educational campaigns. This role complements existing functions across Product Marketing, Marketing, Communications, Developer Experience, and Product teams. Your focus is customer understanding, practical enablement, and adoption outcomes. You'll help create the systems, content, and programs that make OpenAI's newest innovations accessible and valuable to enterprise customers. IN THIS ROLE, YOU WILL: - Build and scale repeatable education programs for new product launches and product updates. - Translate complex product information into practical use cases, demos, quickstarts, customer stories, and adoption guidance. - Partner closely with Product, Product Marketing, Marketing, Developer Experience, Technical Success, Solutions Architecture, and Customer Education teams to align educational efforts. -
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