MaintainX
SaaS
CustomerEducationManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Education Manager at MaintainX. Skills: Customer Education, Instructional Design, Content Development, Curriculum Management. Designing, producing, and maintaining educational content for MaintainX’s customer education channels. Authoring content that enables MaintainX users to develop core competencies required to be successful maintenance and reliability professionals”
What You'll Achieve.
Enable MaintainX users to develop core competencies required to be successful maintenance and reliability professionals; Drive outcomes through content; Get content in front of customers when and where they need it; Ensure any knowledge customers need to achieve their goals with MaintainX is at their fingertips
Industry & Context.
What They're Looking For.
Must Have
Five (5) years experience in an education-related role, such Customer Education, Training & Enablement, Learning & Development, or teaching, Three (3) years experience developing eLearning content, Proficiency with video production tools such as Camtasia, Proficiency with course authoring tools such as Articulate, Adobe Captivate, or Parta, Familiarity with learning management systems, Experience collaborating with subject matter experts (SMEs) for content ideation and review, Ability to communicate technical concepts in accessible and concise language, Acute eye for detail when it comes to grammar, aesthetics, and consistency
Nice to Have
Experience working for companies with rapidly changing products, particularly software-as-a-service (SaaS), Familiarity with project management tools (e.g. Jira, Notion), Familiarity with a Customer Academy LMS, such as WorkRamp or Skilljar, Work experience in industrial maintenance and/or manufacturing, Experience using CMMSes and/or Enterprise Asset Management systems, A maintenance and/or reliability-related certification, such as CMRP or CRE
What You'll Do.
and maintaining educational content for MaintainX’s customer education channels
Authoring content that enables MaintainX users to develop core competencies required to be successful maintenance and reliability professionals
Creating courses and videos for MaintainX Academy
Providing instructional design support for offerings such as workshops and certifications
Owning a key segment of the MaintainX curriculum
including defining knowledge and skills customers need and mapping it to content
Conducting continuous research into the learning audience
Developing instructional content that helps customers adopt successful behaviors
Designing and executing a content maintenance strategy calibrated to the product roadmap and measured customer impact
Developing a content distribution plan that leverages channels beyond the customer academy
Helping define the Customer Education roadmap
Providing consultation to other Customer Education team members on curriculum and content design
How You'll Work.
Team & Collaboration
Working closely with Client Success, Product, and Marketing teams; Collaborating with subject matter experts (SMEs) for content ideation and review; Collaborating with your broader team to define the Customer Education roadmap; Providing consultation to other Customer Education team members
Communication Scope
Ability to communicate technical concepts in accessible and concise language
Process & Methodology
Project management tools (e.g. Jira, Notion)
Full Job Description
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. Reporting to the Senior Manager of Customer Education, the Customer Education Manager will be responsible for designing, producing, and maintaining educational content for MaintainX’s customer education channels. This role will focus on authoring content that enables MaintainX users to develop the core competencies required to be successful maintenance and reliability professionals. This includes courses and videos for MaintainX Academy, as well as providing instructional design support for offerings such as workshops and certifications. In this role, you will work closely with the Client Success, Product, and Marketing teams to understand the educational needs of our customers and integrate those insights with our organizational vision to develop high-quality skill-based learning content. What you’ll do: Own a key segment of the MaintainX curriculum, including defining the knowledge and skills that customers need to be successful in their role and mapping it to content that will drive outcomes. Conduct continuous research into your learning audience to stay current on their motivations to learn and any skill-related changes in their professional world. Use models such as ADDIE and SAM to develop instructional content that helps customers adopt behaviours that will make successful in the role, both inside and outside of the MaintainX platform. Design and execute a content maintenance strategy for your segment of the curriculum, calibrated to the product roadmap and measured customer impact. Develop a content distribution plan for your segment of the curriculu
Applying for this Customer Education Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about MaintainX?
Real rants from real employees. Read before you apply.