Kustomer
CRM
CustomerEducationandCommunitiesManager
“Customer Education and Communities Manager at Kustomer. Skills: Customer Education, Community Management, Enablement Programs, AI Tooling. Centralize Customer Onboarding Content. Build in-product education”
What You'll Achieve.
Accelerate time-to-value; Improve retention; Enable partner ecosystem to scale; Close the usage gap across all features; Empower partners and customers to move to live deployment with greater speed and independence; Optimize product onboarding; Deepen product adoption; Ensure customer base derives greater value; GRR lift attributable to enablement programs; Feature-level adoption rates; Time-to-value benchmarks; Partner certification completion; Internal team product confidence scores; Content engagement; Report on ROI and iterate
Industry & Context.
product instincts
Based in or able to commute to the NYC Metro area for hybrid work
What They're Looking For.
Must Have
5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company, Demonstrated experience building enablement programs from scratch, product instincts, Fluency with AI tooling for content generation, knowledge management, and workflow automation, Track record working cross-functionally with Product, CS, PS, and Partner teams, Excellent writing and content design skills, Comfort with analytics and reporting on adoption, engagement, and ROI metrics
Nice to Have
Experience managing or growing a customer community is a plus
What You'll Do.
Centralize Customer Onboarding Content
Build in-product education
Centralize Partner-Facing Resources
Build partner enablement program
Centralize Community Management
Run customer community
Drive Product Adoption
Translate product capabilities into adoption motions
Partner with Internal Teams on Product Curriculum
Design and run product curriculum
Track enablement metrics
How You'll Work.
Team & Collaboration
Track record working cross-functionally with Product, CS, PS, and Partner teams; Partner closely with our internal Enablement team
Communication Scope
Excellent writing and content design skills
Applying for this Customer Education and Communities Manager role?
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