Faculty
Professional Services
CustomerDirector-ProfessionalServices
Neural analysis suggests this role is
optimal for Director candidates.
“Customer Director - Professional Services at Faculty. Skills: AI transformation programmes, Senior stakeholder relationships, Commercial growth, Practice leadership. Lead AI transformation programmes. Build long-term relationships with C-suite leaders”
What You'll Achieve.
Improve productivity; Automate complex knowledge work; Turn AI into enterprise-wide advantage; Consolidate Faculty’s reputation
Industry & Context.
What They're Looking For.
Must Have
Distinct point of view on how professional services should adopt AI, Clear vision of how agentic applications will reshape professional services models, Deep knowledge of the professional services landscape, Led complex transformation programmes involving organisational change and technology delivery, Commercially driven, Proven track record of shaping opportunities, winning work, and owning meaningful revenue responsibility, Compelling communicator who builds trust quickly with senior stakeholders, Clarity to explain complex AI technologies to non-technical audiences, Leadership mindset that balances executive-level strategy with a hands-on approach
Nice to Have
Experience gained either inside a professional services, a BPO organisation, or as a consultant advising those sectors, Experience in areas such as IT managed services, Finance, HR operations, legal services, or other B2B functions
What You'll Do.
Lead AI transformation programmes
Build long-term relationships with C-suite leaders
Generate high-value growth for Faculty
Elevate Faculty’s industry profile
Ensure successful delivery of client work
Manage a practice within a practice
How You'll Work.
Team & Collaboration
Guiding multidisciplinary teams; Leading cross-functional teams
Communication Scope
Compelling communicator; Explain complex AI technologies to non-technical audiences
Process & Methodology
Leading complex AI transformation programmes, Shaping opportunities, Winning work, Owning meaningful revenue responsibility, Technology delivery
Full Job Description
WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here https://faculty.ai/impact. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. ABOUT THE TEAM In our Professional and Financial Services Business unit, we bring everything we have learned from more than a decade of Applied AI to help our clients navigate a rapidly changing landscape. We develop and embed AI solutions that help firms become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of highly regulated industries, we see immense opportunity for meaningful innovation and are proud to set the gold-standard for marrying technical excellence with safe, impactful deployment. ABOUT THE ROLE Professional services firms are entering a period of profound reinvention. Leaders are under pressure to improve productivity, automate complex knowledge work, and turn AI from a series of experimental pilots into a sustained enterprise-wide advantage. Faculty is uniquely placed to help, combining deep technical expertise in agentic AI with hard-won experience delivering transformation in complex, regulated environments. We’re looking for a Customer Di
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