HP, Inc.
CustomerDeliveryManager
“Customer Delivery Manager at HP, Inc.. Skills: Customer satisfaction, Service delivery, Risk management. Foster exceptional customer satisfaction. Own operational relationships”
What You'll Achieve.
Exceptional customer satisfaction; Timely SLA delivery; Cost-effective SLA delivery; Seamless service delivery
Industry & Context.
Problem solving; Issue resolution
What They're Looking For.
Must Have
4-7 years of work experience, 3-5 years of work experience
Nice to Have
ITIL/ITSM experience preferred, Business experience preferred, Customer support experience preferred, Related field experience preferred, Graduate Degree in Computer Science, Graduate Degree in Information Technology, Graduate Degree in Business Administration, Graduate Degree in related discipline, Commensurate work experience, Demonstrated competence
What You'll Do.
Foster exceptional customer satisfaction
Own operational relationships
Contribute to strategic growth
Ensure seamless service delivery
Proactively manage issues
Identify transformation optimization
Drive transformation optimization
Manage cost of delivery
Understand local requirements
Serve as primary contact
Manage performance metrics
Communicate performance
Manage expense targets
Ensure performance goals
Implement corrective actions
Manage risk for projects
Contribute to service delivery plans
Support custom solutions
Provide support to account delivery managers
Manage difficult accounts
Ensure high-quality customer communications
Identify revenue opportunities
Ensure compliance with policies
Ensure compliance with regulations
Drive alignment around business review meetings
Drive alignment around reporting intervals
Drive alignment around reporting structures
Drive alignment around reporting cadences
Solve difficult problems
Solve complex problems
Select creative solutions
Manage projects independently
Lead moderate complexity projects
Lead high complexity projects
Deliver professionally written reports
Support realization of operational plans
Support realization of strategic plans
How You'll Work.
Team & Collaboration
Cross-functional teams; Team decision making
Communication Scope
Customer communications; Written reports
Process & Methodology
Project management
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