ZURU Edge
Consumer Goods
CustomerDelightNinja
“Customer Delight Ninja at ZURU Edge. Skills: Customer service, Customer engagement, Social media management. Respond to and interact with customers across social. Build out Customer Engagement Handbook for the brand”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
2+ Years of Experience as a community manager or similar customer service role, Excellent verbal communication and writing skills, Excellent interpersonal skills, Familiarity with social media management and marketing, Ability to multi-task, prioritize, and be organized
What You'll Do.
Respond to and interact with customers across social
Build out Customer Engagement Handbook for the brand
Manage complex queries from customers
Report on hero customer feedback
Report on defective stock issues
Manage replacement stock send-outs
Understand consumer concerns and queries
Find individual and tailored solutions
Communicate solutions across all virtual touchpoints
How You'll Work.
Team & Collaboration
Work with Brand Marketing Manager
Communication Scope
Verbal communication; Writing skills
Applying for this Customer Delight Ninja role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about ZURU Edge?
Real rants from real employees. Read before you apply.