CustomerController

Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site. As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers. Shift: 4 on 4 off Days, 06:00-18:00 Salary: £27,248 per annum Key Duties of Customer Controller: * To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required * Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer’s requirements * Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements * Action Driverline calls * To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable * Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required. * Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required. * Requirement to learn and use Customer specific systems * Ensure all additional costs are captured and reported correctly within the agreed timeframe * Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager * Ensuring all consignments are rated accurately to our C