Culina Group
Logistics
CustomerController
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Controller at Culina Group. Skills: Customer service, Logistics support. Act as first point of contact with customer. Ensure all customer orders are accurately created”
Industry & Context.
Investigate issues
What They're Looking For.
Must Have
GCSE grade C or above in Maths and English, Equivalent of 5 GCSE grade C or above, Previous customer service experience, Good geographical or transport knowledge, Good numeracy and literacy level, Good knowledge of Microsoft Excel and Outlook
What You'll Do.
Act as first point of contact with customer
Ensure all customer orders are accurately created
Liaise with Planning Teams and action change requests
Action Driverline calls
Liaise with Forecasting
Planning and AM teams
Proactively monitor customer delivery compliance
Investigate late and failed deliveries
Ensure information being reported is seeking sign off
Learn and use Customer specific systems
Ensure all additional costs are captured and reported
Ensuring all consignments are rated accurately
Complete a daily task list
Support Customer Service team
Keep up to date with news items
How You'll Work.
Team & Collaboration
Liaise with Planning Teams; Liaise with Forecasting, Planning and AM teams; Liaise with CS Manager; Liaise with Account Manager
Full Job Description
Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site. As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers. Shift: 4 on 4 off Days, 06:00-18:00 Salary: £27,248 per annum Key Duties of Customer Controller: * To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required * Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer’s requirements * Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements * Action Driverline calls * To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable * Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required. * Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required. * Requirement to learn and use Customer specific systems * Ensure all additional costs are captured and reported correctly within the agreed timeframe * Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager * Ensuring all consignments are rated accurately to our C
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