Syneos Health
Life Sciences
CustomerContractManager
“Customer Contract Manager at Syneos Health. Skills: Contract Management, Budget Experience, Customer Satisfaction. Owns and manages the contracts process. Drives corporate targets and departmental goals”
What You'll Achieve.
Ensure timely execution of contracts and change orders; Ensure alignment with internal standards; Achieve mutually acceptable financial outcomes; Deliver a quality product to both internal stakeholders and external Customers; Ensure the highest quality document is always delivered; Adhere to standard turnaround times
Industry & Context.
Excellent problem-solving skills; swift resolution; escalates material deviations to leadership; remaining engaged until resolution; Identifies and raises issues before they become critical
Minimal travel may be required (up to 25%)
What They're Looking For.
Must Have
BAS degree in a Business Administration, Finance or Legal field, minimum of 3 to 6 years of experience preferably in contract drafting, and/or contracts management within a pharmaceutical research, go to market, and/or healthcare or equivalent combination of education, training, and experience, customer-centric, self-motivated, proactive, Flexibility in responding to job demands, excellent problem-solving skills, above average attention to detail, Ability to perform several tasks simultaneously to meet critical deadlines, possess analytical skills, Ability to work successfully in a team environment, maintain effective working relationships with colleagues and manager, Demonstrates effective time management skills, Ability to prioritize multiple tasks with management guidance and oversight, Excellent interpersonal, verbal and written communication skills, Demonstrates a positive and flexible attitude toward new and/or unconventional work assignments, Ability to consistently perform and deliver a high-quality work product, Excellent organizational skills, ability to prioritize multiple tasks, Ability to work well under pressure, adapt to changing priorities, Professional ability to interact with individuals at all levels and different personalities, Good interpersonal skills, ability to work well with others
What You'll Do.
Owns and manages the contracts process
Drives corporate targets and departmental goals
Identifies project and/or individual contract-related risks
Maintains ownership of and manages contract process
Leads the negotiation and preparation of financial and contractual terms
Collaborates closely with the Pricing and Proposals teams
Drives quarterly contracting targets
Develops internal stakeholder relationships
Updates and maintains timely records in CRM system
Works consistently within the department’s metrics/timelines
Follows all CCM review processes
Evaluates contracts for completeness and accuracy
Maintains a high level of flexibility
Performs all other duties as assigned
How You'll Work.
Team & Collaboration
Works proactively with Project Leads and Business Development; Provides clear analysis and recommendations to internal stakeholders and Project Leads; Collaborates closely with the Pricing and Proposals teams; Develops internal stakeholder relationships; Works independently with Project Leads, Business Development, and Customer; Attends face-to-face meetings or calls with Project Leads and Customers; Ability to work successfully in a team environment; maintain effective working relationships with colleagues and manager; Good interpersonal skills and ability to work well with others
Communication Scope
Excellent interpersonal, verbal and written communication skills; Professional ability to interact with individuals at all levels and different personalities
Process & Methodology
Workload management, Prioritization, Setting plans for delivery and execution
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