Sanofi
Healthcare
CustomerContactManagementTrainee(SpanishandPortuguesespeaker)
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Contact Management Trainee (Spanish and Portuguese speaker) at Sanofi. Skills: Customer success, Process improvement, Project management. Collect and register inquiries. Manage incoming customer calls”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Ongoing university studies, Min. 30-hour availability/week, Min. 25-hour availability/week
Nice to Have
Previous experience in communication area is a plus, Portuguese language is a plus
What You'll Do.
Collect and register inquiries
Manage incoming customer calls
Monitor new cases via email
Aim for first call resolution
Classify and assign cases
Support request/claim resolution
Gather additional data
Monitor operational reports
Follow-up on requests and claims
Communicate to customer
How You'll Work.
Team & Collaboration
Work collaboratively with other Teams; Support resolution team
Communication Scope
Good communication skills
Process & Methodology
Project management
Full Job Description
**Job title** : _Customer Contact Management Trainee (Spanish and Portuguese speaker)_ * _Location: Budapest, Hungary_ * _Grade:__Intern/Trainee/Co-Op_ * _Hiring Manager: Roberto Jesús García Velten_ _About the job_ _Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As the_ _We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world._ Looking to launch your career at the cutting edge of healthcare? Join Sanofi for a chance to develop with mentoring and guidance from inspirational leaders while helping to make an impact on the lives of countless people worldwide. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? **Main responsibilities (max 7 bullet points):** * _Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities._ * _Manage incoming customer calls and monitor new cases coming via email_ * _Aim for “first call resolution” practice especially for requests_ * _Classify and Assign cases to the responsible resolution team/colleagues if first call resolution is not possible_ * _Support request/claim resolution process with
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