CustomerCommunicationsManager

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** ** _SS &C Intralinks – Job Description_** **About SS &C Technologies** SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. **SS &C Intralinks** A growth-oriented business unit of SS&C, Intralinks is a technology leader in M&A, Alternative Investments and Banking & Securities markets. Our solutions facilitate 1/3 of the world’s global M&A deal flow and 50% of the private equity raised globally. **About the Role** This is a newly created role within SS&C Intralinks’ Customer Experience function. You will be the first specialist hire into a function that has grown from zero to 100+ global customer touchpoints in just 4 years — and is now scaling rapidly. Reporting directly to the Global Head of Customer Communications, you will own the craft, delivery, and operational backbone of our customer communications programme — spanning in-app notifications, customer emails, surveys, supporting content, and enablement materials. You will work across a broad set of tools (Gainsight PX, Gainsight CS, Qualtrics, Zendesk, ServiceNow) and partner with stakeholders across Product, Legal, CS, Sales, and Engineering to ensure our customers receive timely, accurate, and well-targeted comm