Deloitte
Management Consulting
Customer&CommercialStrategyManager/SeniorManager(CustomerStrategy&Design)
“Customer & Commercial Strategy Manager / Senior Manager (Customer Strategy & Design) at Deloitte. Skills: Customer strategy, Commercial strategy, Digital strategy, AI strategy. Define future markets. Define revenue streams”
Industry & Context.
Analytical problem-solving; Creative problem-solving
What They're Looking For.
Must Have
7+ years relevant experience, Proficiency in strategy work, Proficiency in operating model, Proficiency in strategic CX development, Experience in offering development, Experience in go-to-market development, Experience in sales, Master's degree in relevant field, Excellent written Finnish, Excellent spoken Finnish, Excellent written English, Excellent spoken English
Nice to Have
Industry experience in industrial sector, Industry experience in financial sector, Industry experience in consumer sector, Experience working with cross-border teams, Experience working with cross-border organizations, Swedish proficiency, Norwegian proficiency, Danish proficiency
What You'll Do.
Define future markets
Define revenue streams
Identify target customer segments
Ensure profitable market entry
Ensure new business value
Explore technological opportunities
Develop digital products
Develop AI-enabled products
Conduct market research
Conduct customer segmentation
Conduct competitive analysis
Define strategies to enhance customer engagement
Define strategies to enhance customer loyalty
Define strategies to enhance customer satisfaction
Align customer strategy with business objectives
Establish KPI frameworks
Measure KPI frameworks
Follow up KPI frameworks
Lead development of customer strategy offerings
Lead development of commercial strategy offerings
Lead development of strategy methodologies
Lead development of strategy points of view
Build client relationships
Craft market propositions
Shape proposals to client needs
Deliver impactful client projects
Coach junior colleagues
Support junior colleagues
How You'll Work.
Team & Collaboration
Cross-border teams; Cross-border organizations
Communication Scope
Written communication; Spoken communication
Process & Methodology
Project management
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