Zego
Insurance
CustomerClaimsFraudHandler
“Customer Claims Fraud Handler at Zego. Skills: Fraud investigation, Claims handling, Customer communication. Take ownership of claims. Gather evidence and progress claims”
Industry & Context.
Investigate claims; Assess claims; Validate claims; Surface concerns
What They're Looking For.
Must Have
Fraud claims experience, Fraud indicators knowledge, Investigation techniques knowledge, Industry fraud tools familiarity, Motor insurance claims experience, Motor insurance policy understanding, Claims process familiarity, Telephone interview ability, Detailed written statements, Probing questions skill, Written communication skills, Verbal communication skills, Handling difficult conversations, Delivering unfavourable decisions
Nice to Have
Telematics data exposure
What You'll Do.
Take ownership of claims
Gather evidence and progress claims
Recognise fraud indicators
Make confident decisions
Use data to validate claims
Conduct telephone interviews
Ask probing questions
Handle sensitive conversations
Explain claim decisions
Manage total loss processes
Manage salvage processes
Manage vehicle recovery processes
Manage escalated claims
Prepare case summaries
Support documentation preparation
Ensure complaint handling meets requirements
Keep customers informed
How You'll Work.
Team & Collaboration
Work with engineers; Work with repairers; Work with salvage agents; Work with police
Communication Scope
Written communication; Verbal communication
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