Workato
CustomerCentricEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Centric Engineer at Workato. Skills: Technical escalations, Root cause analysis, AI adoption. Deliver customer satisfaction. Solve technical escalations”
What You'll Achieve.
Solve toughest technical escalations fast; Resolve critical customer issues end-to-end
Industry & Context.
Solving hard technical problems; Troubleshooting
EMEA working hours, 1:30 pm-10:30 pm IST
What They're Looking For.
Must Have
End-to-end resolution of technical escalations, Root cause analysis, Systematic troubleshooting techniques, Good understanding of network protocols, Good understanding of distributed systems, Experience in SaaS environments, Experience with cloud infrastructure technologies, Familiarity with relational databases, Familiarity with NoSQL data stores
Nice to Have
Experience building internal tooling, Experience building developer productivity infrastructure, Hands-on AI/LLM application, Familiarity with observability platforms, Familiarity with log analysis, Familiarity with APM tools
What You'll Do.
Deliver customer satisfaction
Solve technical escalations
Champion a trust strategy
Own escalation lifecycle
Perform root cause analysis
Implement code-level fixes
Drive long-term improvements
Apply AI to workflows
Apply AI to troubleshooting
Resolve customer issues
Use systematic troubleshooting
How You'll Work.
Team & Collaboration
Global Customer Centric Engineering team; Product Engineering; Success and Support organization; Engineering; Support; Customer-facing teams
Communication Scope
Written communication; Verbal communication; Bug report writing; Knowledge base article writing; Root cause analysis presentation
Full Job Description
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers This role requires working during EMEA working hours (1:30 pm-10:30 pm IST) Responsibilities We are hiring a Customer Centric Engineer to join our Global Customer Centric Engineering team and help deliver Customer satisfaction by solving the toughest technical customer escalations fast and championing a trust strategy throughout the company. The Customer Engineering team sits at the intersection of Product E
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