Rentokil Initial
Services
CustomerCareTopClients
“Customer Care - Top Clients at Rentokil Initial. Skills: Customer support, Commercial back office, Client relationship management. Produce offers according to SLAs. Perform contractual analysis for offers”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
2/3 years experience in similar function, Experience in telephone contact with clients, Experience with Excel (pivot tables), Experience with Google Suite
Nice to Have
Knowledge of On Guard, Knowledge of Navision, Knowledge of Icabs MyQuote
What You'll Do.
Produce offers according to SLAs
Perform contractual analysis for offers
Perform periodic billing or reporting
Manage customer orders for renewals
Process commercial documents for price increases
Process commercial documents for rebates
Act as contact point for commercial requests
Act as contact point for service integration
Monitor customer satisfaction levels
Gather feedback from clients
Ensure service quality
Verify internal client status
Ensure contractual compliance
Resolve contractual discrepancies
How You'll Work.
Team & Collaboration
Internal client collaboration; Service team collaboration
Communication Scope
Client communication; Follow-up calls
Applying for this Customer Care - Top Clients role?
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ANONYMOUS · UNFILTERED
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