Rentokil Initial
Pest Control
CustomerCareTopClients
“Customer Care - Top Clients at Rentokil Initial. Skills: Customer success, Account support. Produce offers according to defined SLAs. Perform contractual analysis for offer production”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
2/3 years experience in similar function, Experience in telephone contact with clients
Nice to Have
Knowledge of On Guard, Knowledge of Navision, Knowledge of Icabs MyQuote
What You'll Do.
Produce offers according to defined SLAs
Perform contractual analysis for offer production
Perform periodic consumption or reporting for specific clients
Manage customer orders for contract renewals
Manage back office activities
Process commercial documents for price increases
Process commercial documents for rebates
Act as contact point for commercial requests
Act as contact point for service integration
Monitor customer satisfaction levels
Ensure service quality
Verify internal service operations
Ensure activities are performed per contract
Intervene in case of discrepancies
Intervene in case of delays
How You'll Work.
Team & Collaboration
Internal customer collaboration
Communication Scope
Customer communication
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