Nvent
CustomerCareSpecialistwithGerman
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Care Specialist with German at Nvent. Skills: Customer success, Order processing, Data management. Manage and process incoming orders. Update database with customer data”
What They're Looking For.
Must Have
MBO working and thinking level, English and German advanced level
Nice to Have
Previous experience in international customer-oriented environment, Experience with ERP or CRM systems
What You'll Do.
Manage and process incoming orders
Update database with customer data
Add and change customer data
Perform compliance screening
Manage agreed discounts
Create and register contracts
Keep contract information up to date
Inform sales about agreement status
Provide sales organization system support
Answer questions per mail or Teams
Handle helpdesk tickets
Gather company information for registrations
Complete supplier registrations and questionnaires
Create database for future requests
Request and implement system changes
How You'll Work.
Team & Collaboration
Working with sales colleagues; Sales organization support
Full Job Description
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: * Manage and process incoming orders in our ERP system on a daily basis, while keeping an eye on the workload and managing the deadlines; * Update the database in the ERP with new and existing customer data such as; * Customer Information, add and change of customer data, compliance screening * Pricing * Agreed discounts * Create and register various contracts for all Sales units. But also keeping all contract information up to date and inform our Sales colleagues about the current status of an agreement of if changes occur; * Offer Sales system support to the sales organization. This includes answering questions per mail or on Teams as well as handling helpdesk tickets; * Gather information throughout the company to complete supplier registrations and questionnaires and creating a database on which this information is available for future requests. * Request and implement changes to systems for Sales. **YOU HAVE:** * MBO working and thinking level, obtained through education, internships, side projects or practical experience. We welcome starters, students and early-career professionals who are eager to learn and grow. * Language skills: English and German, advanced level * Strong communication skills and a friendly, positive attitude; * Team-oriented and supportive in working with others; * Previous experience in an international and customer-oriented environment is a plus * You are comfortable working with digital tools and systems, or eager to learn them quickly. * Experience with ERP or CRM systems is a plus, but not required — we value adaptability, curiosity and a willingness to learn new ways of working. **WE OFFER:** * Christmas and holiday contribution * Private health care * Lunch
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