HelloFresh
e-commerce meal and food retail
CustomerCareSpecialist-NonVoice
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Care Specialist - Non Voice at HelloFresh. Skills: Customer support, Digital communication, Customer satisfaction. Manage customer inquiries. Monitor social media interactions”
What You'll Achieve.
Achieve team performance goals; Achieve service standards; Achieve quality expectations; Achieve productivity targets
Industry & Context.
Problem-solving; Take ownership; Drive resolutions
Visit BGC office for equipment
What They're Looking For.
Must Have
Previous customer service experience, Previous customer support experience, Previous omni-channel support role experience, Experience using e-commerce platforms, Experience using CRM systems, Experience using digital customer support tools, Excellent written English communication skills, Problem-solving skills, Proactive approach to work, Self-motivated approach to work, Highly organized approach to work, Ability to thrive in fast-paced environment, Ability to manage multiple priorities, Interpersonal skills, Collaboration skills, High levels of integrity, High levels of accountability, High levels of professionalism, Reliable attendance, Schedule flexibility, Willingness to render overtime, Adaptability, Willingness to learn new technologies, Willingness to learn new systems, Willingness to learn new processes, Reliable wired internet connection 25 Mbps, Secondary internet connection available, Backup power solution available, Quiet dedicated workspace
Nice to Have
Interest in e-commerce, Interest in food retail, Interest in health, Interest in wellness, Interest in customer experience industries
What You'll Do.
Manage customer inquiries
Monitor social media interactions
Respond to social media interactions
Process customer orders
Process customer returns
Process administrative tasks
Provide product information
Address customer questions
Address customer concerns
Resolve customer issues
Follow up with customers
Identify recurring customer concerns
Maintain documentation
Escalate system issues
Collaborate with Operations teams
Collaborate with Retail teams
Achieve team performance goals
Achieve service standards
Achieve quality expectations
Achieve productivity targets
How You'll Work.
Team & Collaboration
Collaborate with Operations; Collaborate with Retail; Communicate with Team Leader
Communication Scope
Written English; Tailor responses
Full Job Description
The Role At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to make a meaningful impact as part of a growing account while developing your skills in a supportive environment that values diverse perspectives and experiences. In this role, you will play a key part in delivering exceptional customer support for a growing e-commerce meal and food retail business. As a Customer Care Specialist, you will manage customer interactions across multiple digital channels, ensuring a seamless and personalized experience while contributing to operational excellence and customer satisfaction. As one of the foundational members of this new campaign, your performance will help set the standard and benchmark for future growth and success. We're looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you'd excel in this role, we'd love to hear from you! What you'll do Manage customer inquiries through email, live chat, social media, and other digital communication channels in a timely, professional, and customer-focused manner. Monitor and respond to social media interactions while maintaining the appropriate brand voice and tone. Process customer orders, returns, and related administrative tasks efficiently and accurately. Provide product information and confidently address customer questions and concerns. Resolve customer issues with ownership and accountability, ensuring prompt and satisfactory outcomes. Follow up with customers as needed to deliver an outstanding end-to-end customer experience. Identify recurring customer concerns and proactively communicate feedback and trends to support continuous improvement of processes, products, and systems. Generate and maintain accurate rep
Applying for this Customer Care Specialist - Non Voice role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about HelloFresh?
Real rants from real employees. Read before you apply.