CustomerCareSpecialist(f/m/div.)

The Keenfinity Group delivers professional communication and security solutions that connect and protect people and assets. Following its carve-out from the Bosch Group in mid-2025, it operates as independent company within the portfolio of European investment firm Triton. The Group’s four Businesses include Audio delivering professional communication products of the globally renowned brands Bosch, Electro-Voice, Dynacord, RTS and Telex, IQSIGHT Video Systems, Radionix Intrusion & Access, and KEENFINITY Electronics Manufacturing Services (EMS). In fiscal year 2025, the group generated revenues of over €1 billion and employed approximately 4,000 people across more than 40 countries. Key Responsibilities * Developing and maintaining strong relationships with assigned key customers (senior stakeholders) to build trust and partnership. * Identify new business opportunities , strengthen existing relationships, and ensure customer satisfaction while * This role serves as the primary liaison between customers and internal teams to ensure successful delivery of tailored electronic manufacturing solutions that meet client requirements in terms of quality, cost, and delivery. * Monitoring performance of the key accounts : revenue, margin, customer satisfaction, risk, forecasting. * Strong sales and negotiation skills (commercial acumen). Ability to analyse customer data , market/industry trends, account performance metrics. Familiarity with CRM systems, account-planning tools, perhaps technical knowledge of your industry (especially in electronics) so you can engage with customer’s technical stakeholders. * Good project- and process-coordination skills, particularly across internal functions (engineering, supply chain, etc). ## Qualifications What distinguishes you: Required Skills & Competencies * Often a Bachelor’s degree in Business, Sales, Engineering or related field; for more technical industries like electronics, an engineering background or strong technical familiarit