SYNTEGON
Food
CustomerCareSpecialist
“Customer-Care-Specialist at SYNTEGON. Skills: spare parts sales, customer service, ERP systems. Process customer inquiries, quotes, and orders from the entry to the dispatch of the delivery in SAP. Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes”
What You'll Achieve.
ensure that concerns are resolved to the customer's satisfaction; meet timeline
Industry & Context.
excellent problem-solving skills
What They're Looking For.
Must Have
Minimum of 3-year experience in spare parts sales in a regional role, Good experience with ERP systems (SAP is preferred) and MS Office, Very good English, both spoken and written, Detail-oriented and excellent problem-solving skills, customers orientation, communication skills and able to handle multiple tasks using organizational skills, Proven ability to work independently on your own initiatives as well as in a team environment, Good team player with ability to support colleagues
Nice to Have
Knowledge of other languages is an advantage
What You'll Do.
Process customer inquiries
and orders from the entry to the dispatch of the delivery in SAP
Coverage of all spare part processes with customers including returns
Support the parts identification with technical teams
Work with the purchasing team to determine delivery time
Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
Monitor the status and control schedule internally and externally to meet timeline
Assist in maintaining correct master data
Document and leverage important customer information across departments
Follow up open quotes and inquiries
Follow up customer’s payment
Other assignments related to spare parts department
How You'll Work.
Team & Collaboration
Support the parts identification with technical teams; Work with the purchasing team to determine delivery time; Document and leverage important customer information across departments; Good team player with ability to support colleagues; Proven ability to work independently on your own initiatives as well as in a team environment
Communication Scope
Very good English, both spoken and written; communication skills
Process & Methodology
Monitor the status and control schedule internally and externally to meet timeline
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