Illumina
CustomerCareSpecialist
“Customer Care Specialist at Illumina. Skills: customer service, customer experience, customer care, administrative skills, commercial skills, SAP, Salesforce. Process orders (>350K) in an efficient and timely manner, according to the customer specifications and commercial terms and conditions. (Includes consumables & instrument orders, order call offs, conversions and adjustments in ship schedules, RMA’s).. Assist in responding to customer inquiries by email & phone and provide the best suitable”
What You'll Achieve.
ensure our customers can focus on what matters most: advancing human health
Industry & Context.
provide the best suitable solution to their needs; Respond, investigate, and provide solution to Business Issues (complaints) raised by the customer.
Minimum of two days onsite in Eindhoven per week, All job offers with Illumina are subject to a valid VOG (Code of conduct). Failure to be able to supply this might result in the retraction of any job contract., Illumina conducts background checks on applicants for whom a conditional offer of employment has been made., This role is not eligible for visa sponsorship.
What They're Looking For.
Must Have
previous experience of working within a customer service, customer experience or customer care role, administrative and commercial skills, experience working with systems including SAP and Salesforce, fluent in English
Nice to Have
additional European languages
What You'll Do.
Process orders (>350K) in an efficient and timely manner, according to the customer specifications and commercial terms and conditions.
(Includes consumables & instrument orders, order call offs, conversions and adjustments in ship schedules, RMA’s)., Assist in responding to customer inquiries by email & phone and provide the best suitable solution to their needs.
, order verification, updates on delivery dates, product availability and pricing)., Manage instrument dispatch and coordinate delivery, Perform order backlog management and exception handling (credit hold, delivery exception) to ensure timely delivery, Respond, investigate, and provide solution to Business Issues (complaints) raised by the customer.
How You'll Work.
Team & Collaboration
working closely with a collaborative, supportive team; Build productive collaborative working relationships with Technical Support, Quote, Finance, Sales, logistics, Field Service & Support to deliver world class experience to our customers.
Communication Scope
responding to customer inquiries by email & phone
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