CustomerCareSpecialist

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for our next Customer Care Specialist based in Dublin, Ireland, to effectively resolve customer support requests & drive continuous improvement for the GoFundMe experience. The Job Making a difference by helping customers from all around the world, who are raising or giving money for various causes important to them, all through some of the most exciting & tough moments of their lives. Providing exceptional & human customer support via live messaging & email, with the potential to support phone calls, for a wide variety of complex support needs & escalations, including helping customers troubleshoot bank transfer verification, navigate sensitive social dynamics related to fundraising, & optimise their success through effective use of the GoFundMe product. Passionately championing customer feedback to improve the GoFundMe experience. Occasionally support the team with ad-hoc projects or tasks directly tied to the team’s vision & annual objectives. Working in a dynamic environment, hybrid based, with a willingness to work from the office a few times a month. You Metric & goal driven - You enjoy challenging yourself & holding yourself accountable to reaching targets! We set high standards so we can provide a human & effortless experience to our customers. Customer centric - You care about the experience our customers have & understand the impact you have on their GoFundMe experience. Compassionate - You truly care about people & want to help them, using strong emotional intelligence to adjust your approach based on each customer’s situation. Adaptable - You enj