Medtronic
Healthcare
CustomerCareRepresentativewithDutchlanguage
“Customer Care Representative with Dutch language at Medtronic. Skills: Customer support, Order processing. Manage all incoming calls. Manage all incoming emails”
Industry & Context.
Issue resolution
What They're Looking For.
Must Have
2+ years of experience in a similar role, Excellent spoken & written Dutch, Excellent spoken & written English, Demonstrated facility to build customer relationships, Demonstrated facility to build liaisons across the matrix network
Nice to Have
French language skills
What You'll Do.
Manage all incoming calls
Manage all incoming emails
Coordinate and resolve issues
Identify business opportunities
Identify service improvements
Follow up with customers
Provide professional level of support
Process Medtronic products
Process Medtronic processes
Process Medtronic tools
Process Medtronic policies
Understand Operating Models impact
Understand healthcare impact
Work with BU on new initiatives
Coordinate changes from OTC strategies
Implement changes from OTC strategies
Drive continuous improvement
Sustain standardization
Work close with the Business
Alert with early detection of process failures
Alert with early detection of system failures
Provide corrective actions
How You'll Work.
Team & Collaboration
Internal stakeholders; Key functions; Sales; Pricing; Marketing; Back office; Field sales staff
Communication Scope
Proactive communication
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