Zeiss
CustomerCareRepresentative
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“Customer Care Representative at Zeiss. Skills: Customer service, Order processing, Communication. Review and process customer purchase orders. Verify price, part number, ship date”
What You'll Achieve.
Providing customers with superior aftermarket care; Effective and timely communication; Facilitating and managing order fulfillment activities
Industry & Context.
Problem resolution; Problem solving
What They're Looking For.
Must Have
Associates degree plus 2 years of relevant experience OR 4+ years of experience in customer service/care, sales support, or related area, Proficient in the use of a PC and Keyboard, Microsoft Office (Word and Excel required), Demonstrated ability to read, write, speak, and understand English, Ability to add, subtract, multiply, divide, and calculate percentages is necessary
Nice to Have
Visio and PowerPoint are helpful
What You'll Do.
Review and process customer purchase orders
Process account set-up requests
Communicate with internal departments
Acknowledge customer sales orders
Manage Webshop administration
Assist customers with login issues
Clear blocked Webshop orders
Manage Webshop email box
Develop processes for repairs/calibrations
Process repair and calibration orders
Review processes for efficiency
Confirm device ownership
Ensure correct part number quoted
Ensure correct freight terms quoted
Engage in proactive customer support
Work cross-functionally for order processing
Respond to customer inquiries
Determine product availability
Assure quote and PO terms match
Coordinate after sale activities
Monitor shipment and delivery
Assist customers with inquiries
Review Denied Parties list
Maintain open order report
Attach purchasing documents
Meet financial and quality audit standards
Inform Manager of developments
Support Manager with tasks
How You'll Work.
Team & Collaboration
Works cross functionally with all ZEISS departments; Communicate with internal departments such as Purchasing, Warehouse/Shipping, Sales, Inside Sales, ZEISS Distributors, and customers
Communication Scope
Written communication; Verbal communication
Full Job Description
**About Us:** **How many companies can say they’ve been in business for over 179 years?!** Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! **Location/Region:** This position is a hybrid role in Maple Grove, MN. **What’s the role?** This position contributes to our goal of providing our customers with superior aftermarket care. This position is responsible for effective and timely communication and problem resolution relating to facilitating and managing order fulfillment activities related to: Software Maintenance Agreement contracts (SMA), processing request for quotes, Metrology Services order entry and invoicing, spare parts and styli/accessory order processing, SF&G bench repair and COMET panel calibrations/repairs, open sales order monitoring, escalation, and management. The position requires strong attention to detail, an intense focus on customer satisfaction, works effectively with all internal departments, and the ability to identify opportunities for process improvement and implement changes in a timely and organized manner. **Sound Interesting?** **Here’s what you’ll do:** * Review and process customer purchase orders for Software Maintenance Agreements (SMA), ZEISS Care, internal software licenses and Metrology Services. * Verifying price, part number, scheduled ship date, special instructions, and internal coding, according to customer PO and Customer Care work inst
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