Swissquote
FinTech
CustomerCareRepresentative
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Care Representative at Swissquote. Skills: Customer support, Client guidance, Financial journey. Serve as primary point of contact. Handle inbound phone calls”
What You'll Achieve.
Ensure positive client experience; Ensure first class service quality; Ensure highest client satisfaction
Industry & Context.
Solve client problems
What They're Looking For.
Must Have
Completed apprenticeship, Previous customer satisfaction experience, Fluency in English, Fluency in French, Italian proficiency, Familiarity with office software, Familiarity with phone systems
Nice to Have
German is a plus, Interest for financial products, Interest for financial markets, Experience in financial services
What You'll Do.
Serve as primary point of contact
Handle inbound phone calls
Handle outbound phone calls
Deliver professional customer experience
Provide accurate support via telephone
Resolve client inquiries
Resolve client issues
Resolve client requests
Guide clients through financial journey
Execute client instructions
Address client concerns
Document client interactions
Collaborate with Customer Care Representatives
Collaborate with internal departments
Uphold fair client treatment
Uphold confidentiality
Uphold regulatory compliance
How You'll Work.
Team & Collaboration
Internal departments; Customer Care Representatives
Communication Scope
Verbal communication; Written communication
Full Job Description
Yuh - The most complete financial app of Switzerland. Yuh is the app to pay, save and invest. Since 2021, the company is helping you manage your finances transparently, responsibly and in full freedom in this new post-banking era. Yuh is the brainchild of Swissquote, the Swiss leader in digital banking. With its solid reputation as well as our innovation to serve forward-thinkers, Yuh has it all. Join the Yuhniverse Do you enjoy helping people and want to gain hands-on experience in the banking and fintech world? Then this role is for you. As a Working Student Customer Care Representative, you will support our team in being the main link between Yuh and our clients. Our clients use our app to manage their finances and investments, and you will help ensure they have a smooth and positive experience. You will answer their questions, solve their issues, and guide them through their financial journey while gaining valuable insights into customer care in a modern Swiss banking environment. Your mission Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh. Key Responsabilities * Serve as the primary point of contact for clients, handling of inbound and outbound phone calls (approximately 70–80% of daily activities), and delivering a consistently professional and positive customer experience. * Provide accurate support via telephone, ensuring first class service quality. Resolving client inquiries, issues and requests related to the Yuh App in the sectors pay, save and investments. * Actively guide and support clients, mainly over the phone, through their financial journey, explaining products, features and processes in a clear, empathetic, friendly and compliant m
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