Swissquote
FinTech
CustomerCareRepresentative
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Care Representative at Swissquote. Skills: Customer care, Banking services. Act as point of contact for clients. Handle written inquiries (chat, email, in-app messaging)”
What You'll Achieve.
Ensure high client satisfaction; Ensure smooth and efficient service delivery
Industry & Context.
Solve client issues
What They're Looking For.
Must Have
Currently enrolled at university or university of applied sciences, Interest in banking, fintech, and customer experience, Excellent written communication skills, Customer-oriented mindset, Reliable, Detail-oriented, Able to work independently, Comfortable using digital tools, Learning new systems quickly
Nice to Have
Fluent in German, Fluent in French
What You'll Do.
Act as point of contact for clients
Handle written inquiries (chat
solution-oriented customer experience
reliable support for Yuh app
Ensure high level of service quality
Support clients by explaining products
Ensure high client satisfaction
Execute client instructions
Resolve issues with professionalism
Identify opportunities to improve customer experience
Contribute ideas to enhance services and processes
Accurately document client interactions in internal systems
Ensure proper follow-up
Collaborate with Customer Care team
Collaborate with other departments
Ensure smooth and efficient service delivery
Comply with internal guidelines
Comply with regulatory requirements
Comply with principles of fair client treatment
How You'll Work.
Team & Collaboration
Customer Care team; Other departments
Communication Scope
Written communication
Full Job Description
Yuh - The most complete financial app of Switzerland. Yuh is the app to pay, save and invest. Since 2021, the company is helping you manage your finances transparently, responsibly and in full freedom in this new post-banking era. Yuh is the brainchild of Swissquote, the Swiss leader in digital banking. With its solid reputation as well as our innovation to serve forward-thinkers, Yuh has it all. Join the Yuhniverse Do you enjoy helping people and want to gain hands-on experience in the banking and fintech world? Then this role is for you. As a Working Student Customer Care Representative, you will support our team in being the main link between Yuh and our clients. Our clients use our app to manage their finances and investments, and you will help ensure they have a smooth and positive experience. You will answer their questions, solve their issues, and guide them through their financial journey while gaining valuable insights into customer care in a modern Swiss banking environment. Your mission Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh. Key Responsabilities * Act as a point of contact for clients, primarily handling written inquiries (chat, email, in-app messaging), and delivering a professional, friendly, and solution-oriented customer experience. * Provide prompt, accurate, and reliable support related to the Yuh app and banking services, ensuring a high level of service quality. * Support clients by clearly explaining products, features, and processes in an easy-to-understand and empathetic manner. * Ensure high client satisfaction by carefully addressing requests, executing client instructions, and resolving issues with professionalism and
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