Reliance Matrix
Financial Services
CustomerCareRepresentative
“Customer Care Representative at Reliance Matrix. Skills: Customer service, Problem solving, Communication. Answer inbound calls. Provide customer service”
Industry & Context.
Problem solving; Analysis
Sitting for prolonged periods, Frequent standing, Walking distances, Bending, Crouching, Kneeling, Reaching, Occasional lifting 25lbs, Extensive typing, Picking up objects, Holding small objects, Using fingers, Visual acuity, Transcribing, Viewing computer terminal, Extensive reading, Hearing sufficient, Understanding verbal instruction, Answering telephones
What They're Looking For.
Must Have
1-3 years call center experience, Ability to work any shift, Excellent verbal communication skills, Excellent written communication skills, Excellent problem-solving skills, Ability to adapt to fast-paced environment, Highly developed time management skills, Highly developed organizational skills, Ability to quickly build rapport, Ability to display empathy, Ability to provide high quality service, Ability to multi-task, Ability to collaborate in team-focused environment, Working knowledge Microsoft Office Applications
Nice to Have
Relevant Associates Degree, Financial Services industry experienced, Insurance industry experienced
What You'll Do.
Provide customer service
Communicate complex information
Resolve customer inquiries
Provide timely support
Perform multiple tasks
Navigate multiple systems
Troubleshoot customer questions
Follow up on inquiries
Maintain productivity standards
Maintain quality standards
Handle service tickets
Complete assigned tasks
Complete other duties
How You'll Work.
Team & Collaboration
Team-focused environment
Communication Scope
Verbal communication; Written communication
Applying for this Customer Care Representative role?
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