McKesson
Healthcare
CustomerCareRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Care Representative at McKesson. Skills: Customer service, Order processing, Inquiry handling. Manage client orders. Enter manual orders”
What You'll Achieve.
Ensure all open inquiries are completed in a timely manner; Promote client and customer satisfaction; Ensure all orders are successfully moving through the system to ship as expected; Avoid service disruption; Effortless customer experience
Industry & Context.
Problem resolution; Investigates and resolves customer issues
Ability to work sitting for 8+ hours a day
What They're Looking For.
Must Have
1+ years of customer service or other relevant experience, written communication skills, Basic math skills, Literacy in a Windows environment, Multi-tasking/pivoting from one client to another, Works with sense of urgency, Process Improvement focused
Nice to Have
Proficient in Sales Force, Proficient in SAP
What You'll Do.
Verify electronic orders
Execute special order requirements
Manage customer cases
Investigate customer issues
Resolve customer issues
Perform day end clearance
Process return orders
Coordinate new client customers
How You'll Work.
Team & Collaboration
Interfaces with all other 3PL teams; Works collaboratively with internal partners; Promotes a constructive and positive team atmosphere; Reflects team values; Contributes actively to the team’s success
Communication Scope
written communication skills; Listening and communicating with empathy; Ability to communicate in a professional manner via both phone and email
Full Job Description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Customer Care Representative performs customer service activities on behalf of pharmaceutical manufacturers. In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to meet customer needs. **Key Responsibilities:** * Manages client’s customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements. * Answers inbound calls and inquiries from the client’s customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes. * Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner. * Investigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocks. * Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction. * Performs day end clearance processes to ensure all orders are successfully moving through the system to ship
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