Cabinetworks Group
CustomerCareRepresentative
“Customer Care Representative at Cabinetworks Group. Skills: Customer service, Issue resolution. Provide customers service. Provide product support”
What You'll Achieve.
Highest level of service
Industry & Context.
Root cause analysis; Conflict resolution
What They're Looking For.
Must Have
High School diploma or GED, 1-3 years customer service experience, Proficient computer skills, Microsoft Office Suite, Type 45-50 WPM, High accuracy data input, Attention to detail, Excellent verbal communication skills, Excellent written communication skills, Ability to interact with external customers, Capability to resolve conflict, Function with independence and initiative
What You'll Do.
Provide customers service
Provide product support
Provide technical support
Provide promotional information
Determine root causes
Develop resolution action plans
Work with field sales
Work with field service
Provide requested information
Resolve product issues
Resolve service issues
Relay information to departments
Follow-up with consumers
Ensure product delivery
Ensure customer satisfaction
Enter orders into system
Maintain department standards
Participate in training
How You'll Work.
Team & Collaboration
Work with field sales; Work with field service
Communication Scope
Verbal communication; Written communication
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