Baker Hughes
CustomerCareRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Care Representative at Baker Hughes. Skills: Customer Service, Sales Support. Provide phone, email, web support. Manage key accounts and regions”
What You'll Achieve.
Exceed customer expectations
Industry & Context.
Manage customer issues
Up to 3 days/week remote work
What They're Looking For.
Must Have
Graduated commercial apprenticeship, Fluent in German, Fluent in English, Previous experience working with Customers
Nice to Have
SAP proficiency
What You'll Do.
Manage key accounts and regions
Coordinate material shipments
Coordinate return of material
Enter return authorizations
Enter training registrations
Maintain Customer Master Data
Execute security checks
How You'll Work.
Team & Collaboration
Interfacing with Supply Chain; Interfacing with Engineering
Communication Scope
Commercial information exchange
Full Job Description
**Are you passionate about building relationships and ensuring customer success? Do you enjoy being part of a successful team?** **Join our Global Customer Service team** Our Customer Service Team delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Field Sales, Distributors, Supply Chain/Logistics and other departments that exceeds customer expectations. **Partner with the best** As a Customer Service Representative, you will phone, email and web support to Field Sales, Service, Distributors, Dealers, Customers for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues. **As a Customer Service Representative, you will be responsible for:** • Managing allocated key accounts and regions, and back up other regions • Interfacing with Supply Chain & Engineering to coordinate shipments of material to meet customers' requirements • Co-ordinating service/goods Inwards to coordinate the return of material for repair and or restock • Effectively entering customer's data, agreements, return authorizations, training registrations, sales orders and invoices using departmental service goals and objectives. • Entering and maintaining Customer Master Data plus execution of relevant security checks **Fuel your passion** To be successful in this role you will: • Have a Graduated commercial apprenticeship • Be a good team player and be fluent in German and English • Have good knowledge of MS Office applications and preferably in SAP • Have previous experience in working with Customers **Work in a way that works for you** We recognize that everyone is different and that the way in which people want to work and deliver at their best is
Applying for this Customer Care Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Baker Hughes?
Real rants from real employees. Read before you apply.