Arketa
fitness and wellness
CustomerCareRepresentative
“Customer Care Representative at Arketa. Skills: Customer Support, Problem Solving, Communication. Own each Partner interaction start to finish. Work scheduled hours and stay available”
What You'll Achieve.
Deliver an exceptional experience that builds trust and loyalty; Help the team hit its goals
Industry & Context.
Creatively solve problems; Problem-solve on your feet; Problem-solve across the full surface area of the Arketa product
What They're Looking For.
Must Have
Impeccable written communication, Proven ability to balance inbound chats, scheduled calls, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively, Great judgment and the ability to problem-solve on your feet, Ability to identify opportunities for process improvement, Team player, Organized, self-sufficient, and a go-getter
Nice to Have
1–2 years of experience in a Customer Support, contact-center, or customer-facing operations role, Worked behind the desk of a wellness business and have used industry software like MBO, Arketa, or an equivalent, Experience with Intercom, Slack, Notion, and Google Suite, Comfort using AI-assisted tools to accelerate your work, Four-year post-secondary education / Bachelor's degree
What You'll Do.
Own each Partner interaction start to finish
Work scheduled hours and stay available
not just the response
Dig into the actual issue
Collaborate strategically across stakeholders
Unlock the full power of Arketa for every Partner
Become and stay an Arketa expert
Advocate for our Partners internally
How You'll Work.
Team & Collaboration
Collaborate strategically across stakeholders; Work with Product, Engineering, Onboarding, and Migrations; Bring insights and industry feedback back to Product, Engineering, and CX leadership
Communication Scope
Impeccable written communication; Explain complex things clearly, warmly, and concisely
Applying for this Customer Care Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Arketa?
Real rants from real employees. Read before you apply.