CustomerCareRepresentative

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. As Customer Care Representative, your role will be key in providing excellent support to our customers by answering their questions, resolving issues in a timely manner, and ensuring they have a positive client experience. You will also need to work closely with other departments to ensure seamless communication and efficient resolution of customer queries regarding product information, order status, billing and payment issues. ## How will you CONTRIBUTE and GROW? The Customer Care team is responsible for providing high-quality, efficient service to all customers. Key duties include: * **Communication:** Delivering timely, accurate, and courteous responses via incoming calls and emails. * **Resolution:** Collaborating with ALH state staff to efficiently resolve all customer inquiries. * **Process Improvement:** Identifying and working collaboratively with other departments to implement solutions that improve departmental efficiency. * **Record Keeping:** Maintaining thorough and accurate records of all customer interactions and transactions. * **Follow-Up:** Processing and promptly following up on after-call requests via email, telephone, and direct communication. ## Are you a MATCH? * Passionate about providing exceptional Customer Service and building relationships over the phone * Previous experience in a call/ contact centre desirable but not essential as training will be provided * Strong attention to detail and accuracy * Strong computer skills * Strong verbal and written communication skills * A ‘can-do’ attitude aligned to the continuous improvement of our customer experience strategy **We offer:** * Employee benefits + free onsite car parking * 14 weeks paid parental leave * Family and social activities * A professional environment with a