CustomerCareOnboardingSpecialist(NL&DE)

## Description Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75. Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a Customer Care Onboarding Specialist (NL & DE) to guide Dutch customers through a seamless account opening experience and play a key role in Qonto's expansion into the Netherlands. You will report to Francesca De Zotti, Team Leader for the Dutch and Belgian onboarding team. Fixed-term contract: August – December 2026. ➡️ What you'll do Guide Dutch customers through onboarding: Provide sharp, responsive technical support via email and phone — account opening, documentation, validation. You're the first Qonto experience for customers in the Netherlands. Relay customer feedback to Product and Ops: Gather and structure what customers tell you, flag recurring pain points, and contribute directly to product improvements. Build and improve internal processes: Update FAQs