Allegiant
Customer Service Rep
CustomerCareMemberServiceRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Care Member Service Representative at Allegiant. Skills: Customer service, Communication, Problem-solving, Multitasking. Fielding incoming calls and answering emails from Allegiant Credit Card holders.. Booking BOGO reservations.”
What You'll Achieve.
Maximize the customer service experience and program profitability.; Set the standard and ultimately define the Allegiant service culture.; Exceeding customer expectations.
Industry & Context.
Ability to think independently and make sound decisions to maximize the customer service experience and program profitability.; Solution-oriented when faced with problems.; Excellent interpersonal, communication, problem-solving, and analytical thinking skills are required.; Ability to handle conflict with ease, professionalism, and confidence while establishing rapport with colleagues.; Can logically analyze and handle the unexpected.
Must be authorized to work in the US as defined by the Immigration Act of 1986., Must pass a Criminal Background Check., Must have the availability to work all hours and days, including evenings, weekends, and holidays., Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time., Some travel may be a requirement of the role., Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
What They're Looking For.
Must Have
Must be authorized to work in the US as defined by the Immigration Act of 1986., Must pass a Criminal Background Check., Minimum three (3) years of customer service experience., Advanced computer literacy skills, proficient in Microsoft Office., Excellent communication skills, both verbal and written., Must have the availability to work all hours and days, including evenings, weekends, and holidays., Ability to think independently and make sound decisions to maximize the customer service experience and program profitability., Ability to effectively manage time, prioritize tasks, and perform multiple responsibilities simultaneously., Possess the skills to multitask emails, Teams communications, and phone conversations., Solution-oriented when faced with problems., Demonstrated ability to provide exceptional customer service., Exceptional organizational skills and demonstrated multitasking abilities., Excellent interpersonal, communication, problem-solving, and analytical thinking skills are required., Ability to handle conflict with ease, professionalism, and confidence while establishing rapport with colleagues., Ability to maintain confidentiality of company and staff sensitive information., Excellent interpersonal skills to effectively work with a diverse staff., Team player who supports and demonstrates a work ethic while maintaining a positive attitude and striving to be a role model at all times., Consistently praises, rewards, and recognizes service accomplishments at the agent, team, and department levels for service and quality excellence., Ability and willingness to work on special projects for further development., Open to participating in and partnering on recurrent training as a development opportunity.
Nice to Have
Three (3) plus years experience in customer service., Bilingual.
What You'll Do.
Fielding incoming calls and answering emails from Allegiant Credit Card holders.
Booking BOGO reservations.
Assisting with account linking.
Answering general questions regarding points and member statements.
Acting as the subject matter expert for the credit card product.
Assist with the redemption process for points and buy one get one (BOGO) reservations.
Handle incoming and outgoing calls and respond to email inquiries from myallegiant@allegiantair. com.
Assist customers with making new travel itineraries
which also includes changes and cancellations of their air
and ancillary travel plans.
Answer member questions regarding point balances.
Assist members with the point redemption process.
Assist members with MyAllegiant login issues.
Act as a subject matter expert (SME) for the Customer Care team.
Serve as a liaison between our credit card holders and Bank of America.
Track trends with the card and report issues and concerns to management.
Log all loyalty reservations and escalated issues in the Loyalty Portal.
Complete special projects as assigned.
Model Allegiant’s customer service standards in personal actions and when providing direction.
Other duties as assigned.
How You'll Work.
Team & Collaboration
Members of this team will operate in a highly collaborative manner to set the standard and ultimately define the Allegiant service culture.; Ability to handle conflict with ease, professionalism, and confidence while establishing rapport with colleagues.; Excellent interpersonal skills to effectively work with a diverse staff.; Team player who supports and demonstrates a work ethic while maintaining a positive attitude and striving to be a role model at all times.; Partnering on recurrent training as a development opportunity.; Builds rapport quickly by listening, sharing, understanding, and comforting.
Communication Scope
Excellent communication skills, both verbal and written.; Excellent interpersonal, communication, problem-solving, and analytical thinking skills are required.
Full Job Description
## Description Summary The Customer Care Member Service Representative is responsible for fielding incoming calls and answering emails from Allegiant Credit Card holders. Responsibilities include, but are not limited to, booking BOGO reservations, assisting with account linking, answering general questions regarding points and member statements, and acting as the subject matter expert for the credit card product. The ideal candidate for this position will be dedicated to understanding the needs of our customers, have a passion for customer care, and be committed to proactive service and recovery as required. The Member Services team will work to tailor our passengers’ experience using the resources and tools we provide. Members of this team will operate in a highly collaborative manner to set the standard and ultimately define the Allegiant service culture. Visa Sponsorship Available No Minimum Requirements Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED Years of Experience: Minimum three (3) years of customer service experience. Valid/Unexpired Passport Book: No Valid/Unexpired Driver's License: No • Advanced computer literacy skills, proficient in Microsoft Office. • Excellent communication skills, both verbal and written. • Must have the availability to work all hours and days, including evenings, weekends, and holidays. • Ability to think independently and make sound decisions to maximize the customer service experience and program profitability. • Ability to effectively manage time, prioritize tasks, and perform multiple responsibilities simultaneously. • Possess the skills to multitask emails, Teams communications, and phone conversations. • Solution-oriented when faced with problems. • Demonstrated ability to provide exceptional customer service. • Exceptional organiz
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