CustomerCareLead

Customer services & support, Document customer complaints and escalations, report them appropriately, and work towards prompt resolution within defined TATs, Communicate daily with customers and internal teams via email, phone calls, and WhatsApp to ensure effective coordination and high-quality customer service, People Management skills- Should have managed a large team (Span of control)of 20 or more, Must be having customer care and operation skills and roles as direct responsibilities as experience, Logistics, delivery management skills, Provide relevant data and prepare regular reports for management or other departments as required to support decision-making, Language and communication skills- English, Hindi & Marathi is a must, Outstanding verbal and written communication skills, with professional phone and email etiquette for handling customer and partner inquiries, Competency in using computers and standard office software (especially MS Excel for reports) and ability to work with CRM/ERP or order management systems, problem-solving and troubleshooting abilities, with the patience and empathy to handle customer complaints and complex issues effectively, Ability to manage multiple orders and inquiries simultaneously while maintaining attention to detail and accuracy in data/information recording, Customer-first attitude with a proactive approach to capable of keeping customers informed and satisfied even under pressure, Excellent interpersonal skills and a collaborative mindset to work closely with cross-functional teams (Sales, Logistics, Labs, MSP, etc. ) and ensure all stakeholders are aligned, Attention to detail and a process-driven mindset, following company procedures and compliance standards for all service and order management tasks