ZEISS
Optics, Medical Technology, Industrial Quality Solutions, Research Microscopy Solutions, Vision Care, Sports & Cine Optics
CustomerCareLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Care Lead at ZEISS. Skills: Customer care, People management, Communication. Document customer complaints. Report escalations”
What You'll Achieve.
High-quality customer service; Prompt resolution within defined TATs; Customer satisfaction
Industry & Context.
Problem-solving; Troubleshooting
What They're Looking For.
Must Have
Proficiency in any ERP system, Proficiency in MS Office, Customer services & support, Document customer complaints and escalations, Communicate daily with customers and internal teams, People Management skills- Should have managed a large team (Span of control)of 20 or more, Must be having customer care and operation skills and roles as direct responsibilities as experience, Logistics, delivery management skills, Provide relevant data and prepare regular reports, Language and communication skills- English & Tamil is a must, Outstanding verbal and written communication skills, Competency in using computers and standard office software, problem-solving and troubleshooting abilities, Ability to manage multiple orders and inquiries simultaneously, Customer-first attitude, Excellent interpersonal skills, Attention to detail and a process-driven mindset
What You'll Do.
Document customer complaints
Work towards prompt resolution
Communicate with customers
Communicate with internal teams
Prepare regular reports for management
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams (Sales, Logistics, Labs, MSP, etc.); Ensure all stakeholders are aligned
Communication Scope
English; Tamil; Verbal communication; Written communication; Phone etiquette; Email etiquette
Full Job Description
**ZEISS in India** ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at [ZEISS India](https://www.zeiss.co.in/corporate/home.html). * Proficiency in any ERP system & Proficiency in MS Office. * Customer services & support * Document customer complaints and escalations, report them appropriately, and work towards prompt resolution within defined TATs * Communicate daily with customers and internal teams via email, phone calls, and WhatsApp to ensure effective coordination and high-quality customer service. * People Management skills- Should have managed a large team (Span of control)of 20 or more . * Must be having customer care and operation skills and roles as direct responsibilities as experience. Logistics, delivery management skills * Provide relevant data and prepare regular reports for management or other departments as required to support decision-making. * Experience: 8-10 years * Language and communication skills- English & Tamil is a must. * Outstanding verbal and written communication skills, with professional phone and email etiquette for handling customer and partner inquiries. * Competency in using computers and standard office software (especially MS Excel for reports) and ability to work with CRM/ERP or order management systems. * Strong problem-solving and troubleshooting abilities, with the patience and empathy to handle customer complaints and complex issues effectively. * Ability to manage multiple orders and inquiries simultaneously while maintaining attention to detail and accuracy in data/informati
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