ZEISS in India
Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics
CustomerCareLead
“Customer Care Lead at ZEISS in India. Skills: Customer Care, People Management, Operations, Reporting. Document customer complaints. Escalate complaints”
What You'll Achieve.
Prompt resolution within defined TATs; Effective coordination; High-quality customer service; Customer satisfaction
Industry & Context.
Problem-solving; Troubleshooting; Handling customer complaints; Handling complex issues
What They're Looking For.
Must Have
Proficiency in any ERP system, Proficiency in MS Office, Customer services & support, Document customer complaints and escalations, Communicate daily with customers and internal teams, People Management skills- Should have managed a large team (Span of control)of 20 or more, Must be having customer care and operation skills and roles as direct responsibilities as experience, Logistics, delivery management skills, Provide relevant data and prepare regular reports, Language and communication skills- English, Hindi & Marathi is a must, Outstanding verbal and written communication skills, Competency in using computers and standard office software, problem-solving and troubleshooting abilities, Ability to manage multiple orders and inquiries simultaneously, Customer-first attitude, Excellent interpersonal skills, Attention to detail and a process-driven mindset
What You'll Do.
Document customer complaints
Communicate with customers
Communicate with internal teams
Prepare reports for management
How You'll Work.
Team & Collaboration
Work closely with cross-functional teams (Sales, Logistics, Labs, MSP, etc.); Ensure all stakeholders are aligned
Communication Scope
English; Hindi; Marathi; Verbal communication; Written communication; Phone etiquette; Email etiquette
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