ZEISS
Optics, Medical Technology, Industrial Quality Solutions, Research Microscopy Solutions, Vision Care, Sports & Cine Optics
CustomerCareLead
“Customer Care Lead at ZEISS. Skills: Customer Care, People Management, Communication. Document customer complaints. Report escalations”
What You'll Achieve.
Prompt resolution within defined TATs; High-quality customer service; Support decision-making
Industry & Context.
Problem-solving; Troubleshooting
What They're Looking For.
Must Have
Proficiency in any ERP system, Proficiency in MS Office, Customer services & support, Document customer complaints and escalations, Communicate daily with customers and internal teams, People Management skills- Should have managed a large team (Span of control)of 20 or more, Must be having customer care and operation skills and roles as direct responsibilities as experience, Logistics, delivery management skills, Provide relevant data and prepare regular reports, Language and communication skills- English & Tamil is a must, Outstanding verbal and written communication skills, Competency in using computers and standard office software, problem-solving and troubleshooting abilities, Ability to manage multiple orders and inquiries simultaneously, Customer-first attitude, Excellent interpersonal skills, Attention to detail and a process-driven mindset
What You'll Do.
Document customer complaints
Work towards prompt resolution
Communicate daily with customers
Communicate with internal teams
Ensure effective coordination
Ensure high-quality customer service
Provide relevant data
Prepare regular reports
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams (Sales, Logistics, Labs, MSP); Ensure all stakeholders are aligned
Communication Scope
English; Tamil; Verbal communication; Written communication; Phone etiquette; Email etiquette
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