Servco
CustomerCareCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Care Coordinator at Servco. Skills: customer service, communication, scheduling. Answer inbound phone calls. make outbound follow-up phone calls”
Industry & Context.
Effectively resolves customer issues or concerns
Must be flexible to work a full-time schedule between Monday through Saturday., Work hours are 9:00am - 6:00pm
What They're Looking For.
Must Have
High School Diploma or equivalent education, Minimum 2 years of customer service experience, Basic computer skills, able to type a minimum of 25 wpm
What You'll Do.
Answer inbound phone calls
make outbound follow-up phone calls
Assist customers with scheduling appointments by phone
follow-up with customers regarding email and online appointment requests
Accurately identify and document appropriate service and maintenance needed
Coordinate shuttle or loaner service
Effectively resolves customer issues or concerns
Ensures regular communication with customers
How You'll Work.
Team & Collaboration
Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation.
Communication Scope
Excellent communication and listening skills
Full Job Description
At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. Customer Care Coordinators work in our centralized call center assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more about being a Customer Service Coordinator at Servco at: **_Responsibilities:_** * Answer inbound phone calls and make outbound follow-up phone calls in a timely manner * Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests * Accurately identify and document appropriate service and maintenance needed * Coordinate shuttle or loaner service, as requested * Effectively resolves customer issues or concerns * Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc. **_Requirements:_** * High School Diploma or equivalent education * Minimum 2 years of customer service experience * Excellent communication and listening skills * Ability to multi-task and stay calm under pressure * Basic computer skills and able to type a minimum of 25 wpm * Must be flexible to work a full-time schedule between Monday through Saturday. Work hours are 9:00am - 6:00pm ** _Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator_** At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments
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