Public Library of Science
CustomerCareCoordinator
“Customer Care Coordinator at Public Library of Science. Skills: Customer Service, communication skills, problem resolution. Manage high volume queries. Identify and assess customer needs”
What You'll Achieve.
achieve satisfaction; continuous organizational improvement; protect brand integrity; ensure timeliness and quality
Industry & Context.
problem ownership; resolving emerging problems
work on a computer, national and international travel, work across time zones
What They're Looking For.
Must Have
Customer Service experience, writing skills, Salesforce experience, experience working in a remote environment
Nice to Have
Publishing experience
What You'll Do.
Manage high volume queries
Identify and assess customer needs
Build sustainable relationships
Provide accurate information
Meet established team targets
Handle customer complaints
Track customer interactions
Follow communication procedures
How You'll Work.
Team & Collaboration
Filter customer queries; Provide coverage for colleagues
Communication Scope
professional communication skills; active listening; business communications skills
Applying for this Customer Care Coordinator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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