Jackson and Coker
CustomerCareCoordinator
“Customer Care Coordinator at Jackson and Coker. Skills: Customer Care, provider information review, data entry, pre-screening. all functions through the initial review of provider information. acts as an evaluator for the Customer Care Department preceding the Privileging, Verifications, Licensing, and Service Coordinator processes”
What You'll Achieve.
ensuring patients receive care when and where they need it most; filling critical staffing gaps across the country; allowing for a quicker and smoother process for the customer; maintain the department’s success
Industry & Context.
Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles, As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing
What They're Looking For.
Must Have
Excellent customer service and organizational skills, Must be able to work under pressure and sustain a fast paced work environment, Building trust and respect with partners by consistently exceeding quality expectations, Ability to multitask and have a sense of urgency and time management skills, Work independently and collaboratively as a team player, Able to shift focus and direction quickly, Clearly communicate issues to management, verbal and written communication skills
Nice to Have
Bachelor’s degree preferred and/or relevant experience, Credentialing or physician licensing experience preferred, Privileging/enrollment experience preferred
What You'll Do.
all functions through the initial review of provider information
acts as an evaluator for the Customer Care Department preceding the Privileging
and Service Coordinator processes
pre-screening responsibilities
primary source verifications
securing provider and client information up front
Pre-population of CVs and provider information received into the company database
and/or mapping of client applications received into the company database
Outreach to the providers office for discrepancy and missing information
Work with provider or group by phone
or mail regarding Onboarding status
Assists and develops contact sheets for provider’s previous work history
Develops and implements the Company’s Customer Care strategies
Communicates with clients via phone and/or email in order to determine preferences and maintain database checklists
Reviewing and understanding trends to maintain the department’s success
How You'll Work.
Team & Collaboration
Work independently and collaboratively as a team player; working with all specialty teams in the company
Communication Scope
verbal and written communication skills; Clearly communicate issues to management
Applying for this Customer Care Coordinator role?
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