Their Earliest Convenience As At Hcf
Healthcare
CustomerCareConsutlant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Care Consutlant at Their Earliest Convenience As At Hcf. Skills: Customer service, Member engagement. Manage member experience. Provide personal and exceptional service”
What You'll Achieve.
Meet member needs; First Contact Resolution; Provide best possible outcomes
Industry & Context.
Solutions focused
Training in office for three months, Interviews held in person
What They're Looking For.
Must Have
Minimum of two days a week in the office after training, Training for three months in the office, Outstanding verbal and written communication skills, Solutions focused with a positive and resilient outlook, Ability to take ownership of KPIs, Commitment to meeting set targets, Comfortable with set KPIs and targets
Nice to Have
Interest and understanding of private health insurance, Previous experience in sales or promotion of products and services
What You'll Do.
Manage member experience
Provide personal and exceptional service
Provide outstanding service
Promote HCF products and services
Communicate effectively
Identify and meet member needs
Handle customers in vulnerable circumstances
Identify and investigate member pain points
Investigate member complaints
Provide best possible outcomes
How You'll Work.
Team & Collaboration
Contact centre environment; Work within a contact centre
Communication Scope
Verbal communication; Written communication
Full Job Description
Join an award winning contact centre and provide uncommon care to our members. **About The Role** Our Member Care Consultants are instrumental in managing the member experience for HCF Members to ensure that they always receive a personal and exceptional service over the phone. Working within a contact centre to clear targets, you will be responsible for providing outstanding service to our members and to promote HCF products and services over the phone. This is a permanent, full time role, working 37.5 hours a week from Monday to Saturday on a fixed or rotational roster with hybrid working available (after training). Contact Centre hours of operation are Monday to Friday 8am to 8pm and Saturday 9am to 1pm. As a Member Care Consultant, you will: • Engage with members within our quality guidelines with emphasis on empathy and uncommon care • Communicate effectively to identify and meet member needs with a strong focus on 'First Contact Resolution' • Resolve any concerns in a seamless customer experience including the appropriate handling of customers in vulnerable circumstances • Identify and investigate member pain points or complaints • Manage expectations and aim to provide best possible outcomes for our members • Commit to upskilling in the future based off needs of the business **We are seeking candidates who can start on Monday 13 July 2026 for training.** During training, you are required to work in the office for the first three months from start date. Training is full time for a period of three months in the office at Parramatta. After training, you will transition to a hybrid working model (currently a minimum of two days a week in the office). • Training will be Monday to Friday from 8:45am to 5pm • Training will be facilitated in our Parramatta contact centre • Once training is complete, you will transition to your team on either a fixed or rotational roster. **About You** You will possess a positive, enthusiastic and collaborative work ethic. We pride ou
Applying for this Customer Care Consutlant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Their Earliest Convenience As At Hcf?
Real rants from real employees. Read before you apply.