Aig
Insurance
CustomerCareConsultant
“Customer Care Consultant at Aig. Skills: Customer service, Communication skills, Problem solving. Perform voice and non voice customer service. Perform sales for transactions”
What You'll Achieve.
Meet KPIs as set out in CCC KPIs; Achieve Quality Score of 90% and above; Cross Sells – Renewal (conversion rate); New Business enrolment; Cross Sells – Personal Accident
Industry & Context.
Enjoy problem solving; Resolve customers’ problems
Able to perform additional or overtime duties during operational exigencies, Assist ad hoc initiatives / projects
What They're Looking For.
Must Have
Excellent telephone etiquette, Excellent customer service and communication skills, interpersonal skills, Able to articulate thoughts clearly, Fluent in oral and written English, Enjoy problem solving, Customer Service orientation, Able to apply the right level detail to task and initiatives, Relevant customer service experience in contact center environment, Bilingual in English and Bahasa Melayu/Mandarin or Tamil
Nice to Have
Certificate in General Insurance, Health Insurance Certification
What You'll Do.
Perform voice and non voice customer service
Perform sales for transactions
Update customer interactions in CRM
Resolve customers’ problems
Feedback customer’s concerns
Deliver excellent customer service
Promote/cross-sell company’s products
Maintain positive working relationship
How You'll Work.
Team & Collaboration
Work in a team of Customer Care Consultant; Maintain positive and professional working relationship with Contact Centre colleagues and stakeholders; Contribute to Continual Improvement in Operations; Support team and direct managers in ad hoc projects
Communication Scope
Excellent communication skills; Able to articulate thoughts clearly
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