Aig
Insurance
CustomerCareConsultant
“Customer Care Consultant at Aig. Skills: Customer service, Communication, Problem solving. Perform voice and non voice customer service. Perform sales for transactions”
What You'll Achieve.
Achieve Quality Score of 90% and above; Meet KPIs as set out in CCC KPIs; Contribute to expected team performance standard; Increase productivity and revenue generations
Industry & Context.
Enjoy problem solving
Bilingual in English and Bahasa Melayu/Mandarin or Tamil
What They're Looking For.
Must Have
Relevant customer service experience in contact center environment, Fluent in oral and written English, Excellent telephone etiquette, Excellent customer service and communication skills, interpersonal skills, Able to articulate thoughts clearly, Enjoy problem solving, Customer Service orientation, Able to apply the right level detail to task and initiatives
Nice to Have
Certificate in General Insurance, Health Insurance Certification
What You'll Do.
Perform voice and non voice customer service
Perform sales for transactions
Update customer interactions in CRM
Maintain and improve quality results
Fulfill Contact Centre expectations
Provide high levels of service delivery
Resolve customers’ problems
Feedback customer’s concerns
Deliver excellent customer service
Promote/cross-sell company’s products
Maintain positive working relationship
Perform additional duties
Assist ad hoc initiatives
Contribute to Continual Improvement
How You'll Work.
Team & Collaboration
Work in a team of Customer Care Consultant; Maintain positive and professional working relationship with Contact Centre colleagues and stakeholders; Supporting team and direct managers in ad hoc projects/programmes
Communication Scope
Excellent communication skills; Able to articulate thoughts clearly
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