Otis
CustomerCareChampionDispatcher
“Customer Care Champion - Dispatcher at Otis. Skills: Dispatching, Customer service. Dispatch technicians according to work orders. Verify issue remotely”
What You'll Achieve.
Dispatch WO’s quickly; Ensure response time is within SLA; Manage availability to receive technician and customer calls according to set performance KPI’s; Ensure WO’s are updated within CRM; Maintain a high standard of call quality
Industry & Context.
Verify the issue remotely
What They're Looking For.
Must Have
Excellent language skills, Excellent listening skills, Excellent communication skills, Customer-centric mindset, Empathy for people, Resilience in handling stressful situations, Comfortable managing large number of customer interactions, Comfortable managing under time-sensitive conditions, Affinity using multiple IT systems
What You'll Do.
Dispatch technicians according to work orders
Verify issue remotely
Ensure response time is within SLA
Provide technician's ETA to customer
Manage availability to receive calls
Update WO's within CRM
Maintain high standard of call quality
Dispatch maintenance or insurance field tasks
Complete admin tasks when requested
Support other CCC teams
How You'll Work.
Team & Collaboration
Internal customers; External customers; Technicians; Call Handlers; Customer Care Center colleagues; CCC teams
Communication Scope
Language skills; Listening skills; Communication skills
Applying for this Customer Care Champion - Dispatcher role?
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