CustomerCareAssociate–(Multilingual)

Join Choco, where we build and own solutions that reshape a broken food system. The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data. At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day. We’re not solving a simple or an abstract problem, it’s messy, operationally complex, and high-stakes. As Customer Care Associate, you will own customer issue resolution end to end and ensure distributors receive fast, reliable support in their day to day operations. You are accountable for keeping order flow running and making sure issues are fully resolved. WHAT YOU’LL DO - Own customer issues from first contact through resolution across French and Spanish-speaking markets - Build and deliver fast, reliable support workflows used by distributors in day-to-day operations - Work through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothly - Make decisions that directly impact customer satisfaction, retention, and order flow continuity - Improve support quality by identifying patterns in recurring issues and driving root-cause fixes - Take responsibility for clear escalation and coordination with internal teams when needed - Collaborate with external support agents and internal teams to maintain high-quality service standards WHAT YOU BRING - 2+ years of experience in customer support or operations in fast-paced, tech-enabled environments, with a track record of owning outcomes - Comfort operating across multiple tools and stakeholders in